The Human Side of Healthcare: How Patient Experience Shapes Care with Rebecca Gill
September 16 – October 7, 2026 / 6 PM – 7:30 PM
$300.00
Learn how patient experience shapes outcomes—and the skills future healthcare professionals need to improve it.
What makes a healthcare experience feel supportive, stressful, or even life-changing? This course introduces students to patient experience and its growing role in shaping outcomes, trust, and quality of care. Designed for individuals considering careers in medicine, nursing, public health, or related fields, this course explores how communication, compassion, and healthcare systems influence the patient journey. Drawing from real-world clinical and consulting experience, students will learn to view care through the patient’s perspective and understand how both small interactions and system-level decisions impact outcomes. Through discussion, case examples, and interactive activities, students will gain practical skills they can apply in future clinical settings.
Commitment
Level
1.5 hours, 4-Weeks, Wednesdays, In-Person, Denison University
Measured vs.
Learning
At the end of this program you will be able to explain how patient experience influences outcomes, trust, and quality of care, analyze how communication, compassion, and system-level decisions shape the patient journey, and apply practical skills for viewing care through the patient’s perspective.
You’ll also leave with a foundational understanding of patient experience principles you can carry into future clinical settings and healthcare careers.
*Affiliated Universities: Bluffton, Capital, Heidelberg, Kenyon, Marietta, Ohio Wesleyan, Otterbein, Wittenberg, Wooster, Baldwin Wallace, Ohio Northern.
Earn Your Badge
of Completion
Accelerator programs range from 4-12 hours of contact time. To earn your badge of completion, you must achieve a minimum of 75% in three Key Performance areas: Attendance, Participation, and Activities/Assignments. The instructor will provide a specific rubric outlining the Key Performance areas in the course syllabus.
Meet Your Instructor
Rebecca Gill is a healthcare consultant and speaker with more than 10 years of experience improving patient experience, communication, and care delivery. She helps healthcare organizations translate patient feedback and data into practical, patient-centered improvements. In her current role, she has individually coached more than 90 physicians and advanced practice providers, offering real-time observation and tailored recommendations to improve both provider and patient satisfaction. Previously, she served as a Patient Advocate in the intensive care unit at The Ohio State University James Cancer Hospital, where she specialized in concern management and de-escalating high-stress situations for patients and families. This frontline experience shaped her belief that compassionate, patient-centered care not only improves outcomes but also helps protect healthcare professionals from burnout. She is passionate about helping future healthcare professionals develop the communication, empathy, and self-awareness needed to deliver exceptional care while sustaining their own well-being.
Register for The Human Side of Healthcare: How Patient Experience Shapes Care
Learn how patient experience shapes outcomes—and the skills future healthcare professionals need to improve it.
Register